- Privacy notice summary
- Personal data we collect
- How we use and process your personal
- Keeping your personal data secure
- Retention of your personal data
- Sharing your personal data
- Your privacy rights
- Receiving obligatory notices
- Updates to our privacy notice
- How to contact us
Privacy notice summary
This Privacy Notice provides information about the ways in which Youghal Credit Union collect, use, secure, retain, share and update the personal data provided by our members.
At Youghal Credit Union, we are a data controller. As a data controller, we respect and protect the privacy of our members, the data subjects, when processing your personal data.
Our long form Privacy Notice is available online with further information on the details provided in this Privacy Notice.
Personal data we collect
At Youghal Credit Union, we collect personal data from you including your name, address, phone number, email address, date of birth, PPSN, proof of ID, proof of address, account number, and any other information provided by you when availing of additional services offered by our Credit Union. The information we collect is collected at the following stages:
- Creating a membership account;
- Registration to use our online Credit Union services;
- Interacting with us for account administration, financial services or products related to your account at the teller counter or through other communications channels such as online, mail or over the phone;
- Application for additional services or products such as loan applications or insurance;
- Information about your computer when using our website, including where available, IP addresses and other related electronic information; and
- Recording through CCTV footage and telephone conversations.
How we use and process your personal
The personal data we collect is used to assist in carrying out the following functions:
- Administering your account and the services we provide to you;
- Verifying your identity and the information you provide to us;
- Facilitating the provision of additional products and services such as loans and insurance;
- Assessing eligibility for loan applications and determining creditworthiness;
- Assessing how we can improve the products and services we provide to you with and future services which may be of interest;
- Developing strategy, undertaking statistical analysis, and assessing current and future Credit Union financial performance;
- Meeting legal and compliance obligations and requirements under the Rules of the Credit Union;
- Deciding on how best for us to communicate with you for providing updates about our services by way of direct marketing to you;
- Undertaking due diligence exercises including credit searches with credit search agencies, and where necessary making submissions to the Irish Credit Bureau and the Central Credit Register, or for fraud and debt recovery purposes; and
- Obtaining information about your general Internet usage when accessing our online website by using a cookie file which is stored on your browser or the hard drive of your computer.
We use your personal data for the purpose it was collected. We collect and process your information legitimately through the use of consent for the creation of your membership with us and other additional services offered. We rely on performing our duties under contract in administering your account and other associated services listed above. We rely on legal and compliance obligations to process the personal data you provide us with for other specific purposes. We do not use your personal data for any other purpose without notifying you and seeking your consent first.
Keeping your personal data secure
Youghal Credit Union has security measures in place including physical, technical and administrative safeguards to protect the confidentiality and security of your personal data.
Appropriate technical and organisational policies, procedures and practices are used to protect your personal data from loss, misuse and unauthorised access.
Retention of your personal data
Youghal Credit Union is required to retain your personal data in certain instances for legal and compliance purposes. Where your personal data is retained, it is kept in accordance with the Credit Union’s Data Retention Policy.
Sharing your personal data
Youghal Credit Union will share your personal data from time to time with third parties for specific purposes such as for the administration of services we are offering you, legal, compliance and regulatory purposes.
We may share your personal data as required with regulatory authorities or with law enforcement agencies.
We may share your information with third party agents or subcontractors who work on our behalf and provide us with expertise or assistance in such areas as legal, compliance, auditors, debt collection, credit agencies, IT or insurance. We have contracts in place with these agents or subcontracts to ensure the protection and security of your personal data.
Your privacy rights
Youghal Credit Union requires our member’s personal data to be kept accurate and up to date. Inaccurate personal data will be amended without delay where we are put on notice of the updated information.
Our members have a number of rights around the personal data we collect and process, including the right to:
- Be kept informed. This includes details on how your data is collected, used and secured;
- Request a copy of your personal data by way of subject access request;
- Not be subjected to automated decision making without human intervention being available;
- Rectify and update your personal data;
- Request erasure of your personal data;
- Withdraw consent provided to us for processing your personal data;
- Object to the processing of your personal data;
- Restrict the processing of your personal data; and
- Portability of your personal data.
Please see below details on how to contact us in order to exercise any of your rights. You also have the right to lodge a complaint with the relevant supervisory authority in Ireland, the Data Protection Commissioner, firstname.lastname@example.org
Receiving obligatory notices
There are certain notices that Credit Unions are required to provide to our members from time to time. We will contact you by mail if no other preferred communication method has been provided. Please provide your email address if you would like to receive these obligatory, non-marketing communications by email (for example the AGM notice).
Updates to our privacy notice
How to contact us
If you have any questions, concerns or suggestions related to our Privacy Notice, you can contact us using the below details. Alternatively, you can refer to the more detailed long form Privacy Notice available online in the below location.
Online Privacy Notice:
Address: Grattan Street, Youghal, Co Cork
Phone Number: 024-92325